Exchange & Return

In order to avoid cross-infection between pets, PAWPAWDEAR does NOT accept any forms of exchange or return.  However, if there is a defect from the manufacturer, you have 15 days from the date of purchase to exchange for a replacement.

Including but not limited to the following examples of Not Acceptable:

  • I don't like the colour when I received the order.
  • My cat/dog doesn't like the item I purchased.
  • I picked the wrong size.
  • It's not the one I have in mind.
  • I don't like it.
  • etc.

If there's a defect from the manufacturer:

Please send an email to info@pawpawdear.com at the earliest notice of the problem, and provide the following information.

  • Photograph of the item and closeup shots of the defected part
  • Order number

Refused Shipments

Refused shipments are subjected to 15% restocking fee plus Return to Sender shipping fee and full amount of the original package shipping fee.

Customer will be responsible for extra shipping fee if the order return to us and would request to ship out again.