Exchange & Return
In order to avoid cross-infection between pets, PAWPAWDEAR does NOT accept any forms of exchange or return. However, if there is a defect from the manufacturer, you have 15 days from the date of purchase to exchange for a replacement.
Including but not limited to the following examples of Not Acceptable:
- I don't like the colour when I received the order.
- My cat/dog doesn't like the item I purchased.
- I picked the wrong size.
- It's not the one I have in mind.
- I don't like it.
If there's a defect from the manufacturer:
Please email us at firstname.lastname@example.org with the following information.
- Photograph of the item and closeup shots of the defected part
- Order number
Refused shipments are subjected to 15% restocking fee plus Return to Sender shipping fee. Customer will be responsible for a double shipping fee if the order return to us and would request to ship out again.